Customer Service Champions
Customer Service Champions

2019 Business Excellence Awards

 

Business Excellence Awards Fleet

 

 

Following the success of our 2018 Customer Service Awards we are delighted to announce that this year’s Business Excellence Awards will include additional ways for businesses in the BID area to get involved with three elements to this year’s Awards:

Customer Experience review carried out by Insight6. All spaces now taken. Reviews will be carried out shortly with reports available after the levy payer meeting on 15th May.

New for 2019. Customers’ Choice Awards – we are encouraging people to vote for their favourite business with three awards: Best Newcomer, Customer Service Champion and Fleet’s Best Kept Secret.

New for 2019. Sustainability Award – this award will recognise the business which has made progress in reducing or eliminating the use of single use plastics in their business.

Customers’ Choice Awards

Our Customers’ Choice Awards are a great way for people to show their love for the businesses in the BID area in Fleet by voting for their favourite business.

We have three award categories:

  • Best Newcomer – for a business recently established in central Fleet. Vote for your favourite business here.
  • Customer Service Champion – for the business where you get great service time and time again. Vote for your favourite business here.
  • Fleet’s Best Kept Secret – a great business that everyone should know about. Vote for your favourite business here.

Award nominations close on 30th April 2019 at 5pm and winners will be announced on Wednesday 15th May at the levy payer meeting and Awards evening.

Sustainability Award

Many businesses and communities are taking steps to minimise the impact of plastic pollution in the environment by reducing or eliminating the use of single use plastics. To recognise the achievement of businesses in this area, we are introducing a new award, the Sustainability Award, sponsored by Fleet’s zero waste shop, Scoop. 

To enter the awards simply send your entry to info@fleet-bid.co.uk by 5pm Friday 25th April 2019 with the winner announced at the Fleet BID Awards Find our more about the Sustainability Award here.

Results from 2018

Over 40 businesses in Fleet took part in Fleet BID’s Up Your Game Up Your Gain challenge 2018 and attended the Customer Service Awards ceremony recognising excellence within the town.

‘Up Your Game, Up Your Gain’, was a programme designed to celebrate excellence and offer a helping hand to those who need some improvement. It was funded by Fleet Business Improvement District.

Over 40 businesses in Fleet took part in Fleet BID’s Up Your Game Up Your Gain challenge 2018 and attended the Customer Service Awards ceremony recognising excellence within the town.

‘Up Your Game, Up Your Gain’, was a programme designed to celebrate excellence and offer a helping hand to those who need some improvement. It was funded by Fleet Business Improvement District.

The project consisted of over 40 independent retailers and businesses who were visited by a mystery shopper who rated them on a number of factors including window display, interior layout and customer service.
25 businesses were recognised for their high standards of service by receiving a Bronze or Silver award. Gold awards were given for outstanding customer service to Brown & White opticians, KJM Salons and Tackle Up outdoor specialists.

The overall winner was Captured Moment.

Fleet was also ranked against other towns locally and, with an overall average score of 90%, came top amongst similar towns.

Jim Smith of Shopper Anonymous, who carried out the surveys, said “the results show that the town has a high number of shops and businesses that give customers a great experience, a vital factor if visitors are to return. Repeatable footfall is what all High Streets crave, so this is all great news for retailers who suffer intense competition from bigger neighbours and the internet. On the evidence, and with such a range of interesting and eclectic businesses, Fleet is a great place to go to shop and spend time.”

Emma Molyneux, Chair of Fleet BID said, “These awards are further recognition of the excellent reputation Fleet has for its independent retail and business offer and every business which took part will get a report on their business highlighting what they did well and if there are opportunities to improve. This project is one of the many initiatives the BID has delivered to provide specific support businesses in the town and improve our trading environment.”